Refund policy

Made-to-Order Refund & Returns Policy

Made-to-Order Items

All products sold on this store are made to order. This means each item is created specifically for the customer after an order is placed. Production begins shortly after purchase.

Because made-to-order items are customized and cannot be resold, all sales are considered final once production has started.

Cancellations

Orders cannot be canceled once production has begun.
If an order is canceled before production starts (when applicable), eligibility will be reviewed on a case-by-case basis.

Returns

We do not accept returns for made-to-order items.

Refunds

Cash refunds to the original payment method are not available for made-to-order items once production has started.

Instead, we offer the following resolutions when applicable:

  • Replacement for items that arrive defective or incorrect

  • Store credit for approved issues, usable toward a future purchase

Refunds or replacements are only issued if:

  • The item is defective, damaged, or incorrect due to our error

  • The issue is reported within [1] days of delivery

  • Photo evidence is provided when requested

Incorrect or Defective Items

If you receive an item that is defective or not what you ordered, please contact us within [1] days of delivery. Once verified, we will provide a replacement or store credit at no additional cost.

Exclusions

Refunds, returns, or replacements will not be provided for:

  • Buyer’s remorse

  • Incorrect size or preference issues

  • Delays caused by carriers

  • Orders where production has already begun and no defect is present

Agreement to Policy

By placing an order on our website, you acknowledge and agree that:

  • Your item is made to order

  • Production begins after purchase

  • The order is final once production starts

  • Refunds are not guaranteed and are issued according to this policy

  •  Shipping Times May Vary

This policy is available prior to checkout and is linked during the checkout process.